Terms of Service

1. Agreement to Terms

By requesting a quotation, booking a service, or engaging Civitas Estate & Maintenance ("Civitas"), you agree to be bound by these Terms of Service. These terms apply to all divisions including Civitas Fix, Civitas Care, and Civitas Property Watch.

2. Quotations & Bookings

Submitting an enquiry via our website or WhatsApp does not constitute a confirmed or binding booking. All services are subject to:

• Review and mutual acceptance of an agreed service scope and itemized price quotation.
• Verification of legitimate property access authority.
• Confirmation of technician and scheduling availability in Accra or Tema.

3. Property Access & Customer Responsibilities

The customer warrants that they are either the legal owner of the property or possess full written authorization from the owner to contract property services. The customer must ensure safe, unhindered access for assigned personnel during agreed appointment windows, including necessary security clearances at gated estates.

4. Materials, Replacement Parts & Exclusions

For repair assignments, significant replacement materials, fittings, and spare parts (e.g. replacement taps, new circuit breakers, water pump switches) are quoted separately from labour charges unless expressly stated otherwise in the approved quotation.

5. Civitas Property Watch Scope & Limitations

Notice of Limitations: Property Watch is an independent visual inspection and periodic reporting service. It is not continuous security guard surveillance, building insurance, structural engineering certification, or a guarantee against theft, vandalism, weather damage, or material deterioration.

6. Civitas Care Monthly Plans

Monthly care subscriptions cover scheduled routine inspections, summary reporting, and maintenance coordination as defined in the specific plan tier. Emergency callouts, specialist repairs, and building materials are not included in base monthly subscriptions and will be quoted separately.

7. Payment Terms

Payment conditions are confirmed prior to service delivery. Invoices are issued digitally, and official payment receipts are provided upon receipt of funds. Civitas reserves the right to suspend scheduled visits if subscription balances remain outstanding.

8. Rescheduling & Cancellations

Customers may reschedule service appointments by providing reasonable advance notice via WhatsApp or phone. Cancellations requested after personnel have dispatched to the location may incur a logistical attendance fee.

9. Governing Law

These terms and any service agreements entered into with Civitas Estate & Maintenance are governed by and construed in accordance with the laws of the Republic of Ghana.