Property Services, Without the Guesswork.
We believe customers should understand what they are paying for, who is responsible for the assignment, and what happens next.
The Six-Step Civitas Journey
Step 1: Send Your Request
Contact Civitas through WhatsApp or complete the website enquiry form. Tell us your property location, property type, requested service, and preferred schedule.
Step 2: We Review Your Requirements
Depending on the service, we may request photographs, additional details, or arrange a site assessment to understand the scope and technical work involved.
Step 3: Receive and Approve Your Quote
Your quotation outlines the agreed scope, transparent price, exclusions, estimated schedule, and payment conditions before any commitment is made.
Step 4: We Arrange Delivery
We confirm the assigned competent service personnel, required materials and equipment, access arrangements, and appointment details.
Step 5: Service and Quality Review
The approved work is performed, and completion is reviewed against agreed requirements. Customers are encouraged to inspect and report any concerns promptly.
Step 6: Payment and Follow-Up
Payments are recorded and acknowledged. We follow up for your feedback and can discuss ongoing property care or preventive maintenance where appropriate.
Frequently Asked Questions
Clear policies regarding bookings, materials, locations, and emergencies.
No. You can begin your enquiry through WhatsApp or the website. Our operations are designed to be mobile, organized, and convenient for busy customers.
Yes, provided you have the necessary legal authority and can arrange legitimate property access for our personnel.
That depends on the service. Significant replacement materials and parts (e.g. replacement taps, new breaker switches, replacement tiles) are normally quoted separately before work begins.
Yes. Civitas Care and selected Property Watch arrangements are structured specifically for ongoing property oversight and recurring maintenance needs.
Our initial focus is selected areas of Accra and Tema. Other locations are subject to personnel availability and separate logistical arrangements.
Rescheduling requests will be considered under the terms confirmed with your booking. We ask for reasonable advance notice to adjust technician assignments.
Specialist assignments are intended to be undertaken by personnel whose qualifications, safety competence, and trade background have been verified for the relevant work.
Emergency response is not guaranteed. Please confirm current availability before relying on Civitas for an urgent, immediate-dispatch request.