Privacy Policy

1. Introduction

Civitas Estate & Maintenance ("Civitas", "we", "our", or "us") respects your privacy and is committed to protecting the personal information and property details you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (www.civitasestate.com) or interact with our enquiry and service delivery workflows.

2. Information We Collect

We only collect information necessary to provide and schedule property services:

• Contact Information: Your name, telephone/WhatsApp number, and email address.
• Property Information: Property address/location in Accra or Tema, property type (apartment, house, commercial), and occupancy status.
• Service Requirements: Scope of cleaning, maintenance faults described, preferred appointment dates, and photographs voluntarily shared for quotation purposes.
• Trade Partner Details: Qualifications, experience, and trade backgrounds submitted by specialists applying to work with Civitas.

3. How We Use Your Information

Your details are used strictly to:

• Review service requirements and issue accurate quotations.
• Coordinate appointments and assign appropriate competent personnel.
• Communicate service updates and follow-up reviews via WhatsApp or phone.
• Maintain customer maintenance history for recurring Civitas Care and Property Watch contracts.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Assigned technicians receive only the property location and task scope necessary to complete your approved service. We do not share photographs of your private home publicly without your explicit written consent.

5. WhatsApp Communications

When you click on a WhatsApp enquiry button on our website, your service selections are pre-populated into an encrypted WhatsApp message sent through Meta's WhatsApp platform, subject to WhatsApp's standard terms of service.

6. Data Security

We implement appropriate organizational and technical measures to protect customer records against unauthorized access, alteration, or disclosure, in compliance with the Ghana Data Protection Act, 2012 (Act 843).

7. Contact Our Privacy Officer

If you have any questions or wish to request the deletion or correction of your details, please contact us at:

Civitas Estate & Maintenance
Email: privacy@civitasestate.com / admin@civitasestate.com
Location: Accra & Tema, Ghana